Student Support Services

LIBRARY AND STUDY FACILITIES

Stanfort Academy offers a well-stocked and fully furnished library to support students’ academic success and encourage self-directed learning. The library houses a comprehensive collection of over 1,000 resources, including:

• Reference books and course textbooks
• Journals and academic magazines
• Test preparatory guides, sample tests and answer keys
• Self-assessment materials and research publications

Students are encouraged to read the Library Policy before using library facilities. In addition to physical books, the library provides quiet study areas and dedicated self-study rooms. These rooms are available before or after class hours and during breaks, and can be used for:

• Individual study and coursework
• Group discussions or project collaboration
• Preparation for presentations or assessments

The self-study spaces are equipped with air-conditioning, Wi-Fi access, desks, and charging points to ensure a comfortable and productive environment.

E-LIBRARY FOR UNDERGRADUATE AND MBA STUDENTS

Students enrolled in degree programs under London Metropolitan University (London Met) will be provided with a personal digital account to access University’s extensive E-Library. This platform offers a virtual library environment with a wide range of digital content, including:

• eBooks, journals, academic articles
• Videos, podcasts, blogs, and audiobooks

Key benefits of the LMU E-Library include:

• Access from anywhere with an internet connection
• Exposure to a wide variety of literature and global perspectives
• Enhanced coursework preparation through reliable academic sources
• Environmentally friendly paperless resources

The E-Library account is valid throughout the student’s course duration.

IT FACILITIES AND STUDENT SUPPORT

Stanfort Academy provides modern IT infrastructure to meet students’ academic and research needs. Available IT facilities include:

• Networked computers and high-speed wireless internet throughout the campus
• Printing and photocopying services, with printing fees included in the student’s miscellaneous expenses (photocopying charges at 20¢ per copy)
• Smart boards, projectors, LCD monitors, and AV equipment in classrooms

Students may also request additional software support for their coursework.

Students can seek assistance from the IT team in procuring M.S. Office Licenced Copy (Student Version) and they will be guided with directions.

AMENITIES AND ACCESSIBILITY

Stanfort Academy is conveniently located at Kay Siang Road, within walking distance and easy access to key public transport and amenities:

• Approximately 10-minute walk to Redhill MRT Station
• Approximately 20-minute bus ride to Orchard MRT Station
• Nearby bus services: 32, 111, 122, 132
• Close proximity to: Cheers convenience kiosk, petrol station, POSB/DBS ATM
• Medical clinic nearby for student health needs
• Queenstown Regional Library is also nearby for additional reference resources

On-campus amenities include:

• Student Pantry at level 10 and Microwaves
• Refrigerator available for usage at level 10 and 9
• Sofas, tables and chairs available at level 10 and 9 for resting and also at level 11 at Reception Area
• Vending machines for snacks and drinks, located at the main entrance and on Level 9
• Portable power bank charging facility
• Water dispensers at level 11 in the reception area
• Feedback boxes for student suggestions

Lost & Found Services

• The Facilities Dept. offers services of lost and found articles.
• All found items within the school premises are handed over to the facilities.
• Students may inquire at the Reception Counter regarding any lost belongings.
• Items that remain unclaimed for more than one month will be responsibly disposed of.

Stanfort Academy is committed to providing a conducive and accessible learning environment that supports student development both inside and outside the classroom.

In the event where any information is changed regarding the changes of the course timetable, examination registration date, the school ensures that the students are promptly notified through available practical modes (WhatsApp group chat, Canvas LMS, Memo or phone) and sufficient time is given to students to prepare for these changes. The students need to notify the School without delay of any changes of address and telephone number.

ACADEMIC AND SPECIAL COUNSELLING

At Stanfort Academy, we are committed to supporting our students at every stage of their academic journey, from course selection to emotional and academic wellbeing. Our counselling services are designed to ensure students make informed decisions, receive the right academic support, and feel cared for throughout their time at the Academy.

1. Pre-Course Counselling

Before enrolling, all prospective students are offered detailed pre-course counselling to help them understand the courses and choose the most suitable programme based on their goals, interests, and academic background.

Our trained Course Consultants provide:

• Personalised assessment of the student’s needs, qualifications, and language proficiency.
• Detailed course information, including course objectives, duration, modules, entry requirements, assessment methods, fees, award criteria, and progression pathways.
• Explanation of student responsibilities, including compliance with Singapore laws and regulations (e.g., ICA and MOM requirements, drug and employment laws).
• Clarification of institutional policies, such as attendance requirements, student contract, refund policies, grievance procedures, and fee protection schemes.
• Guidance on the Student’s Pass application process, including required documents and timelines.
• Career advice and academic pathway planning, helping students align their education with long-term aspirations.

Course consultants are regularly trained and monitored to ensure accurate and transparent information is delivered to every student. All procedures and information are reviewed.

2. Academic Counselling and Support:

To promote academic success, Stanfort Academy offers personalised academic support throughout a student’s study period. Students facing academic difficulties can access:

• Extra English language support to strengthen language proficiency for better performance.
• Remedial academic coaching for subjects or topics where students are underperforming.
• Guidance on effective study habits, time management, and exam preparation strategies.

Support for students with lower attendance, including discussion of challenges and re-engagement plans.

3. Special Counselling and Emotional Wellbeing

We recognise the emotional and social challenges students may encounter, particularly in a new environment or academic setting. Our pastoral care programme is designed to foster a culture of care, respect, and trust across the school.

Support provided includes:

• Emotional and mental health counselling for issues such as stress, anxiety, homesickness, and personal struggles.
• Behavioural counselling for students displaying signs of misconduct or disciplinary concerns, with the goal of helping them understand expectations and regain focus.
• Collaboration with parents/guardians for students under 18, to ensure consistent guidance and timely intervention when needed.

In cases requiring professional intervention, we facilitate referrals to certified external counselling providers in Singapore.

4. Career and Further Studies Counselling

Stanfort Academy supports students in preparing for life beyond their current course. Our career counselling services help students:

• Explore pathways for further academic progression.
• Understand industry expectations and employment trends in Singapore (within legal boundaries).
• Identify skills and interests relevant to potential career paths.
• Prepare for job applications, interviews, and internships (where allowed under Singapore law).

5. External Professional Counselling Services

In situations where students face complex emotional or psychological concerns, the school refers them to either their Academic Partner for special counselling or trusted and free community support organisations. These include: 

• Executive Counselling and Training Academy (ECTA): 6346 6411
• Samaritans of Singapore (SOS):

• Hotline: 1767 (24-hour) 

• CareText (WhatsApp): 9151 1767 (24-hour) 

• Email: pat@sos.org.sg 

• Care Corner Singapore:

• Toll-Free Counselling Hotline (Mandarin): 1800 353 5800 

• General Enquiries: 6250 6813 (office hours) 

• Email: ccs@carecorner.org.sg 

• Family Life Society:

• General Enquiries: 6561-1049 (for support for individuals with civil minor/young/transnational marriages) 

• Strengthening Families Programme@FSCs: (FAM@FSCs) 

• ComCare Hotline: 1800 222 0000 

These services are equipped to handle cases involving trauma, depression, crisis management, and other mental health challenges.

6. Our Commitment

Stanfort Academy is dedicated to the holistic development of every student. Through structured counselling, proactive support, and a caring school environment, we aim to ensure that our students not only succeed academically but also thrive personally and emotionally during their educational journey with us.

An orientation program is conducted for all students which includes academic matters, examination matters, administration matters, rules and regulations of the school.  The school helps the students for campus tours, advice on practical issues such as banking, shopping, transport, cultural adjustment, meeting and introducing with responsible staff, and study skills advice on academic matters.

The school assures the quality customer service and the quality training. Any student who has grievance or complaint can lodge the matter to our administration office for proper attention. An immediate acknowledgement will be processed.
Students are advised to immediately contact the management and respective administrator who will listen, assist in making decisions, and help to facilitate a prudent and responsible course of action within 21 days. The management and administrative staff are available in such cases.

Stanfort Academy hereby confirms and undertakes to the student that it has in place a Fee Protection Scheme with Lonpac Insurance Bhd by way of an insurance facility. The Private Education Act has been put in place the mandatory requirement of Fee Protection Scheme (FPS). This requirement is regulated by the SkillsFuture Singapore, by way of insurance coverage for all full-time and part-time students. The Fee Protection Scheme (FPS) applies to ALL students (regardless of nationality and the type of passes or identification held, i.e. dependent’s pass, student’s pass, work permit etc). Under this regulation, it is mandatory for all students to apply for FPS and sign SSG PEI-Student Contract when they enroll for courses with Stanfort Academy.
Upon application of EduTrust, Stanfort Academy undertakes that:
(i) The cover under the Master Insurance Agreement shall be extended to the Student;
(ii) Stanfort Academy will purchase the insurance within 7 working days once the Student pays the fees; and
(iii) The insured period will commence from the fee payment date to the end date of the course.

Requests for official letters and documents such as verification of student status, provisional transcripts and report cards from the school must be submitted at least 3 days in advance. A fee of $50 will be charged for such document.

The school is committed to giving the students the opportunity to let the school know how things work and where they need improvement. The school runs a regular Student Evaluation which they are asked to complete; their responses inform future planning needs.

• Sufficient furniture and fittings
• AV equipment for classrooms
• Library facilities
• Amenities for student support services (Photocopy facilities, Lost-and-Found services , Water Dispenser & Suggestion/Feedback box)
• Availability of practical equipment for Tourism and Hospitality students
• Private room for Student Counseling service
• Study areas
• Classrooms are conducive to training purposes (i.e. air-conditioned, adequate light sources and electrical controls, sound-proof and odorless, easy access to emergency exits, availability of sanitary facilities)
• Spacious administrative areas, main office, welcoming and relaxing reception area for entertaining customers for enquiries and feedbacks
• Private Workplace for office staff with office supplies and resource materials
• Safety measures (unobstructed emergency exits, visible emergency exit signs, spacious corridor, fire extinguishers, water hose and sprinklers)
• 24 hour CCTV Surveillance Systems
• Equipment Inspection and Maintenance system
• Stanfort Academy has sufficient and quality facilities necessary to ensure the effective delivery of student management and educational programs. Practical lab, classrooms and the office have excellent student support service facilities and learning facilities, which are regularly maintained by our dedicated admin staff.

Scholarship scheme are available for outstanding students.

Diploma and Foundation Courses

Outstanding students from Diploma and Foundation courses are entitled to get reward as per reward scheme for Advanced Diploma courses.

All Higher Distinction: 30% Discount on Course Fee

3 Higher Distinction and above: 20% Discount on Course Fee

2 Higher Distinction: 10% Discount on Course Fee

Advanced Diploma Courses

If students attain 3 HDs and above in Advanced Diploma courses, then a 10% Discount of Bachelor course fee will be awarded.