Stanfort Academy has a transparent and fair refund policy for all fee payment made.
REFUND POLICY
The school offers refunds to students, depending on whether they are determined to have withdrawn from the course due to non-delivery of course or due to other reasons. The school attempts to manage refunds for students under various conditions in a fair and acceptable manner. Applications for a refund must be made by completing a Withdrawal/ Refund Request Form (SAFRM STD019), which is available from the Administrative staff.
The withdrawal/refund form has to be submitted and signed by Parent or guardian if student is below 18 years old. The student must fully explain the reason for the request and must be accompanied by supporting documents (if applicable).
Stanfort Academy has a transparent and fair refund policy for all course fees payment made.
The refund of course fees will be based on the refund policy below:
Refund for Withdrawal Due to Non-Delivery of Course:
The Student shall be entitled to immediately withdraw from the Course in such circumstances. The PEI will notify the student within three (3) working days upon knowledge of any of the following:
• Stanfort Academy fails, for any reason, to commence the course on the course commencement date;
• Stanfort Academy terminates the course, for any reason, prior to the course commencement date;
• Stanfort Academy fails, for any reason, to complete the course by the course completion date;
• Stanfort Academy terminates the course, for any reason, prior to course completion date; or
• It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation within any stipulated timeline set by SSG
• The Student Pass application is rejected by Immigration and Checkpoints Authority (ICA).
Notification and Arrangement
Stanfort Academy shall, within three (3) working days notify the Student through phone call, email, in person or in writing of above circumstances, provide the Student with information and details of the alternative confirmed course arrangement to allow the Student to make timely and appropriate decision on the alternative arrangement. The student shall be entitled to immediately withdraw from the Course by giving written notice to Stanfort Academy of his/her intention to do so if Stanfort Academy is in breach of any of its obligations under the above circumstances. The student is entitled to a refund of the entire Course Fees and Additional Fees stated in the student contract (eg. Fees Protection Scheme, Medical Insurance, Course Material fee, School Uniform fee and International Student Support fee) already paid should the student decide to withdraw, within seven (7) working days upon receiving the notice to withdraw accompanied with the completed and signed Withdrawal/ Refund Form and any necessary documentation.
Application fee is non-refundable upon payment (special cases subject to approval from the Director of Studies).
Refunds for Withdrawal Due to Other Reasons:
Refund request must be made and withdrawal form has to be submitted and signed by Parent or guardian if student is below 18 years old.
Where the Student withdraws from the Course for any reason other than the above causes, Stanfort Academy shall as soon as practicable after receiving the Student’s written notice of withdrawal (and in any event no more than seven (7) working days after receiving such notice), refund to the Student the following sums (less any applicable bank administrative charges paid).
| % of the aggregate amount of the Course Fees and Additional Fees paid | If Student’s written notice of withdrawal is received |
|---|---|
| 50% | More than 21 days before the Commencement Date |
| 20% | Before, but not more than 21 days before the Commencement Date |
| 0% | After the Commencement Date |
Amount of fees to be refunded:
Application fee is non-refundable upon payment (special cases subject to approval from the Director of Studies).
The amount refunded is based on when the Student’s written notice of withdrawal is received, as indicated above, less any 3rd party charges; Bank administrative fee are non-refundable as bank administrative fee is imposed by the bank.
COOLING-OFF PERIOD
Stanfort Academy shall provide Students with a cooling-off period of (7) working days after signing the SSG Standard PEI-Student Contract. In other words, there will be a 7 working days Cooling-off period from the date of signing of the Student Contract which will allow for a Full refund of fees stated in the student contract that is already paid, should student decide to withdraw within this period. Student has a 7-days cooling-off period after signing the Contract, during which they are entitled to receive the full refund of the fees that is already paid.
Refunds will be made to student within 7 working days upon receipt of the signed withdrawal form and complete submission of all required documents. Refund request must be made and withdrawal form has to be submitted and signed by Parent or guardian if student is below 18 years old.
The school has the right to delay a course if the conditions to commence the course are not met such as not meeting the minimum student number to commence the course. Such decision will be made known to student at least 1 week before the scheduled commencement date.
CONDITIONS FOR NO REFUND
There will be no refund of course fees and miscellaneous fees for students who have to terminate their studies due to disciplinary action being meted out for failing to abide by the regulations and guidelines of Stanfort Academy and/ or Singapore Authorities.
The refund policies do not apply:
• when students are asked to leave the school because of disciplinary matters;
• when students violate the laws of Singapore;
• when student breaches the terms and conditions of Student Pass and so ICA cancel his/ her Student Pass;
• when student breaches the SSG Standard PEI-Student Contract;
• when students leaving the school do not return the Student Pass for cancellation within 3 days;
ISSUANCE OF CHEQUE
• Refund Cheque will be issued in the name of the student registered and Cheque will not be issued to the third party or deposited to the third party’s bank account unless the student request by submitting the form which is duly completed. (Form: SAFRM STD038 – Authorization Form for Refund of Course Fees). Approval is at the discretion of management.