Student Support Services

LIBRARY AND LEARNING RESOURCES

Stanfort Academy is committed to supporting students’ academic success and promoting self-directed learning. To enhance the learning experience, the Academy provides a library with a collection of over 1,000 educational resources, as a supplementary learning materials relevant to students’ programmes of study.

For students enrolled in programmes awarded by London Metropolitan University, the School also supports access to additional academic resources through a National library membership scheme. Eligible students may apply for the designated library membership and, upon payment of the membership fee, submit the official receipt to the Administration Office for reimbursement.

STUDY AND LEARNING FACILITIES

In addition to its collection of learning resources, the library provides quiet study areas and dedicated self-study rooms to support students in their academic pursuits. These facilities are available before and after class hours, as well as during scheduled breaks.

Students may use these spaces for:

• Individual study and coursework
• Group discussions and project collaboration
• Research and assignment preparation
• Preparation for presentations, examinations, and assessments

To provide a conducive learning environment, the self-study areas are equipped with:

• Air-conditioning
• Wi-Fi access
• Study desks and chairs
• Power outlets and charging points

Students are encouraged to make full use of the library and study facilities to enhance their learning experience and academic performance. All users are expected to maintain a quiet, respectful, and responsible environment to ensure that the facilities remain conducive to study and available for the benefit of all students.

The School is committed to ensuring that students are kept informed of any changes that may affect their studies. In the event of amendments to course timetables, examination schedules, class arrangements, or other academic activities, students will be notified promptly through appropriate communication channels, including WhatsApp group chats, the Canvas Learning Management System (LMS), memo, or email.

The School will make every reasonable effort to provide sufficient notice of such changes to allow students adequate time to make the necessary preparations and adjustments.

To facilitate effective communication, students are responsible for ensuring that their personal contact information remains accurate and up to date. Students must notify the School promptly of any changes to their residential address, email address, or telephone number. Failure to provide updated contact details may result in delays in receiving important notices and information from the School.

The School shall not be held responsible for communication delays or missed notifications arising from outdated or inaccurate contact information provided by students.

There will be no lessons on Public Holidays. However, we will arrange to carry the lessons to earlier or later date if necessary.

ACADEMIC AND SPECIAL COUNSELLING

At Stanfort Academy, we are committed to supporting our students at every stage of their academic journey, from course selection to emotional and academic wellbeing. Our counselling services are designed to ensure students make informed decisions, receive the right academic support, and feel cared for throughout their time at the Academy.

1. Pre-Course Counselling

Before enrolling, all prospective students are offered detailed pre-course counselling to help them understand the courses and choose the most suitable programme based on their goals, interests, and academic background.

Our trained Course Consultants provide:
• Personalised assessment of the student’s needs, qualifications, and language proficiency.
• Detailed course information, including course objectives, duration, modules, entry requirements, assessment methods, fees, award criteria, and progression pathways.
• Explanation of student responsibilities, including compliance with Singapore laws and regulations (e.g., ICA and MOM requirements, drug and employment laws).
• Clarification of institutional policies, such as attendance requirements, student contract, refund policies, grievance procedures, and fee protection schemes.
• Guidance on the Student’s Pass application process, including required documents and timelines.
• Career advice and academic pathway planning, helping students align their education with long-term aspirations.

Course consultants are regularly trained and monitored to ensure accurate and transparent information is delivered to every student. All procedures and information are reviewed.

2. Academic Counselling and Support:

To promote academic success, Stanfort Academy offers personalised academic support throughout a student’s study period. Students facing academic difficulties can access:

• Extra English language support to strengthen language proficiency for better performance.
• Remedial academic coaching for subjects or topics where students are underperforming.
• Guidance on effective study habits, time management, and exam preparation strategies.
• Support for students with lower attendance, including discussion of challenges and re-engagement plans.

3. Special Counselling and Emotional Wellbeing

We recognise the emotional and social challenges students may encounter, particularly in a new environment or academic setting. Our pastoral care programme is designed to foster a culture of care, respect, and trust across the school.

Support provided includes:

• Emotional and mental health counselling for issues such as stress, anxiety, homesickness, and personal struggles.
• Behavioural counselling for students displaying signs of misconduct or disciplinary concerns, with the goal of helping them understand expectations and regain focus.
• Collaboration with parents/guardians for students under 18, to ensure consistent guidance and timely intervention when needed.

In cases requiring professional intervention, we facilitate referrals to certified external counselling providers in Singapore.

4. Career and Further Studies Counselling

Stanfort Academy supports students in preparing for life beyond their current course. Our career counselling services help students:

• Explore pathways for further academic progression.
• Understand industry expectations and employment trends in Singapore (within legal boundaries).
• Identify skills and interests relevant to potential career paths.
• Prepare for job applications, interviews, and internships (where allowed under Singapore law).

5. External Professional Counselling Services

In situations where students face complex emotional or psychological concerns, the school refers them to either their Academic Partner for special counselling or trusted and free community support organisations. These include:

Executive Counselling and Training Academy (ECTA):

6346 6411

Samaritans of Singapore (SOS):

• Hotline: 1767 (24-hour)
• CareText (WhatsApp): 9151 1767 (24-hour)
• Email: pat@sos.org.sg

Care Corner Singapore:

• Toll-Free Counselling Hotline (Mandarin): 1800 353 5800
• General Enquiries: 6250 6813 (office hours)
• Email: ccs@carecorner.org.sg

Family Life Society:

• General Enquiries: 6561-1049 (for support for individuals with civil minor/young/transnational marriages)
• Strengthening Families Programme@FSCs: (FAM@FSCs)

ComCare Hotline: 1800 222 0000
These services are equipped to handle cases involving trauma, depression, crisis management, and other mental health challenges.

6. Our Commitment

Stanfort Academy is dedicated to the holistic development of every student. Through structured counselling, proactive support, and a caring school environment, we aim to ensure that our students not only succeed academically but also thrive personally and emotionally during their educational journey with us.

Academic Orientation Programme

All new students are required to attend the Academic Orientation Programme conducted by the Academy. The orientation is designed to provide students with essential information to help them understand their responsibilities, academic requirements, and available support services.

Topics covered during the orientation programme include, but are not limited to:

• Academic policies and procedures
• Programme and course requirements
• Examination and assessment regulations
• Administrative procedures and student services
• School rules, regulations, and code of conduct
• Attendance requirements and academic expectations
• Student support and feedback channels

 Students are strongly encouraged to attend the orientation programme, as it provides important information necessary for a successful and rewarding learning experience at Stanfort Academy. Students are advised to check the orientation date and related announcements on Canvas LMS regularly. Any updates or changes to the orientation schedule will be communicated through the system.

 For a comprehensive overview of the topics covered during orientation, students should refer to the Student Handbook. The Handbook serves as an important reference guide throughout their period of study and contains detailed information on academic policies, student responsibilities, and support services.

The School is committed to delivering excellence in both educational services and customer care. We value student feedback and strive to maintain a fair, transparent, and supportive environment where concerns can be raised and addressed promptly.

Students who wish to lodge a grievance or complaint may submit their concerns to their lectures, management team or administration office for review and appropriate action. Upon receipt of a complaint, the School will provide a prompt acknowledgement and commence the review process. Our staff are dedicated to listening attentively, providing guidance, exploring possible solutions, and facilitating a fair and responsible resolution process.

The School will make every reasonable effort to investigate and resolve grievances and complaints within twenty-one (21) days from the date of receipt. Throughout the process, management and administrative staff will remain available to provide assistance, updates, and support to the student.

The School is committed to handling all grievances and complaints with professionalism, impartiality, confidentiality, and respect, ensuring that every matter receives appropriate consideration and attention.

Key Principles

• Accessibility: Students may raise concerns without fear of discrimination or disadvantage.
• Fairness: All complaints will be assessed objectively and impartially.
• Timeliness: Complaints will be acknowledged promptly and addressed within a reasonable timeframe.
• Confidentiality: Information relating to grievances and complaints will be handled sensitively and shared only with relevant parties.
• Support: Students will be provided with guidance and assistance throughout the resolution process.

This policy reflects the School’s commitment to continuous improvement and the provision of a positive learning experience for all students.

Fee Protection Scheme

Stanfort Academy hereby confirms and undertakes to the student that it has in place a Fee Protection Scheme with Lonpac Insurance Bhd by way of an insurance facility. The Private Education Act has been put in place the mandatory requirement of Fee Protection Scheme (FPS). This requirement is regulated by the SkillsFuture Singapore, by way of insurance coverage for all full-time and part-time students. The Fee Protection Scheme (FPS) applies to ALL students (regardless of nationality and the type of passes or identification held, i.e. dependent’s pass, student’s pass, work permit etc). Under this regulation, it is mandatory for all students to apply for FPS and sign SSG PEI-Student Contract when they enroll for courses with Stanfort Academy.

Upon application of EduTrust, Stanfort Academy undertakes that:

1. The cover under the FPS-G Master Insurance Agreement shall be extended to the Student;
2. Stanfort Academy will purchase the student’s Fee Protection Scheme (FPS) under the group insurance upon receipt of payment from the student.
3. The insured period will commence from the fee payment date to the end date of the course.

Requests for official letters and documents such as verification of student status, provisional transcripts and report cards from the school must be submitted at least 3 working days in advance. A fee of $50 will be charged for such document.

Quality Assurance of Teaching and Learning

Stanfort Academy is committed to maintaining high standards in the delivery of its programmes and ensuring a positive and rewarding learning experience for all students. To achieve this, the School has established quality assurance systems and processes to continuously monitor, evaluate, and enhance the quality of its courses and educational services.

The total number of teaching and instructional hours for each programme will be delivered in accordance with the approved course timetable provided to students upon enrolment.

Stanfort Academy strives to provide a learning environment that is safe, supportive, and conducive to academic success. The School will, to the best of its ability, ensure that appropriate facilities, learning resources, and qualified support staff are available to assist students throughout their studies.

Through its commitment to academic excellence and continuous improvement, Stanfort Academy aims to enable students to focus fully on their learning and achieve their educational goals.

Student Feedback and Continuous Improvement

At Stanfort Academy, we believe that continuous improvement is essential to delivering an outstanding educational experience. We are committed to enhancing our programmes, services, and learning environment to better serve our students and the wider community.

To support this commitment, the School maintains an open and transparent communication culture that encourages students to share their feedback, suggestions, compliments, and concerns. We view student feedback as a valuable source of insight that helps us identify opportunities for improvement and maintain the highest standards of academic and service excellence.

Your Voice Matters

Students are encouraged to communicate directly with the Management Team, Academic Staff, or Course Administrators regarding any matters related to:

• Academic programmes and course delivery
• Student services and administrative support
• Learning facilities and resources
• Student welfare and campus experience
• Suggestions for improvement

Our management and administrative teams are approachable and available to discuss concerns, address issues, and explore solutions in a timely and constructive manner.

Commitment to Continuous Enhancement

All feedback received is treated as an opportunity to strengthen our services and improve the overall student experience. The School carefully reviews all feedback and, where appropriate, implements enhancements to our programmes, processes, facilities, and support services.

Through active engagement with our students, we strive to:

• Improve the quality of teaching and learning
• Enhance student support services
• Strengthen operational efficiency
• Create a more positive and enriching learning environment
• Meet and exceed student expectations

At Stanfort Academy, we value the perspectives of our students and recognize their important role in shaping the future of our institution. By listening, responding, and continuously improving, we aim to provide an exceptional educational experience that supports student success and lifelong learning.

Student Evaluation Survey

At Stanfort Academy, we are committed to fostering a culture of open communication and continuous improvement. We value our students’ opinions and believe that their feedback plays an important role in enhancing the quality of our programmes, services, and overall learning experience.

To ensure that students have a meaningful opportunity to share their views, the School conducts regular Student Evaluations throughout the academic year. Students are encouraged to provide honest and constructive feedback on various aspects of their learning experience, including course delivery, teaching effectiveness, learning resources, facilities, and student support services.

The feedback collected through these evaluations is carefully reviewed by the School’s management team. Students’ responses help identify areas of strength, highlight opportunities for improvement, and contribute to future planning and decision-making processes.

By actively listening to our students and incorporating their feedback into our continuous improvement efforts, Stanfort Academy strives to maintain high standards of educational quality and provide a learning environment that meets the evolving needs and expectations of our students.

• Sufficient furniture and fittings
• AV equipment for classrooms
• Library facilities
• Computer Lab room with latest technologies PC
• Media setup room
• Amenities for student support services (Photocopy facilities, Lost-and-Found services , Water Dispenser & Suggestion/Feedback box)
• Availability of practical equipment for Tourism and Hospitality students
• Private room for Student Counseling service
• Study areas
• Classrooms are conducive to training purposes (i.e. air-conditioned, adequate light sources and electrical controls, sound-proof and odorless, easy access to emergency exits, availability of sanitary facilities)
• Spacious administrative areas, main office, welcoming and relaxing reception area for entertaining customers for enquiries and feedbacks
• Private Workplace for office staff with office supplies and resource materials
• Safety measures (unobstructed emergency exits, visible emergency exit signs, spacious corridor, fire extinguishers, water hose and sprinklers)
• 24 hour CCTV Surveillance Systems
• Equipment Inspection and Maintenance system
• Stanfort Academy has sufficient and quality facilities necessary to ensure the effective delivery of student management and educational programs. Practical lab, classrooms and the office have excellent student support service facilities and learning facilities, which are regularly maintained by our dedicated admin staff.

To recognise and encourage excellence, the school offers a  scholarship schemes for outstanding students. Scholarships may be awarded based on academic achievement. Through these opportunities, we aim to support deserving students and empower them to achieve their fullest potential.

Diploma and Foundation Courses

Outstanding students from Diploma and Foundation courses are entitled to get reward as per reward scheme for Advanced Diploma courses.

All Higher Distinction: 30% Discount on Course Fee

3 Higher Distinction and above: 20% Discount on Course Fee

2 Higher Distinction: 10% Discount on Course Fee

Advanced Diploma Courses

If students attain 3 HDs and above in Advanced Diploma courses, then a 10% Discount of Bachelor course fee will be awarded.

Stanfort Academy Student Council (SASC)

At Stanfort Academy, we are dedicated to creating a vibrant educational community where students feel a strong sense of belonging and connection. To achieve this, we have established the Stanfort Academy Student Council (SASC), a student-led organization that empowers students to take an active role in shaping their school experience. Through organizing diverse events and activities, the SASC fosters student engagement, leadership, and personal growth, ensuring that every student feels valued, supported, and connected to the Stanfort community.

Purpose and Objectives of SASC

The SASC was founded to:

• Enhance student engagement through co-curricular and extracurricular activities
• Foster a sense of community and school spirit among students from diverse backgrounds
• Provide opportunities for students to develop leadership, teamwork, and organizational skills
• Align student-led events with Stanfort Academy’s core values and mission
• Encourage active participation and contribution from students in shaping their learning journey

Structure and Selection of Members

The CEO of Stanfort Academy has personally selected key management members to serve as founding members of SASC. These founding members will:

• Work closely with lecturers and program heads to appoint student representatives
• Ensure that representatives are selected from various academic programs to ensure diverse representation
• Facilitate a rotating membership system, allowing different students to participate in decision-making processes
• Facilitate a transparent application process where students can volunteer and apply to be part of SASC and selected members will be notified.

Roles and Responsibilities of SASC

• Identifying Needs: Conducting discussions to understand the interests, concerns, and needs of the student body. This helps in creating a baseline for planning relevant activities.
• Planning and organizing events that enrich student life, promote community cohesion, and holistic learning
• Communicating effectively to motivate students to participate in these activities, through creating awareness of its purpose and benefits Operating Activities and Event: Oversee the execution of events, ensuring that all logistical aspects are managed smoothly. This includes coordinating with teams, managing logistics, and troubleshooting any issues that arise during the event
• Gathering input and innovative ideas from students to make events more engaging and impactful
• Collecting feedback and suggestions on the types of activities students would like to participate in Overseeing the execution of events and ensuring smooth implementation
• Documenting and reporting event outcomes to provide transparency and improvement opportunities
• Maintaining a visual archive of activities for future reference and promotional purposes

Chinese Student Council – Student Support and Engagement

• Stanfort Academy supports student-led initiatives that enhance student engagement, wellbeing, and integration within the campus community. One such initiative is the Chinese Student Council, a voluntary, non-profit student organisation formed and managed by Chinese students enrolled at the Stanfort Academy under the existing body of SASC. The Council operates under the guidance and supervision of Stanfort Academy and conducts its activities in accordance with the Academy’s policies and the applicable laws and regulations of Singapore.
• The Chinese Student Council aims to support Chinese students in adapting to academic and daily life at the Academy while promoting interaction and collaboration among students from different cultural backgrounds. The Council assists new students through orientation support and information sharing, organises approved cultural, academic, and recreational activities, and facilitates communication between students and the Academy by conveying constructive feedback and suggestions.
• Through these activities, the Council contributes to enhancing student engagement, strengthening peer support networks, and promoting cross-cultural understanding within the campus community. All activities organised by the Council are limited to student support, academic exchange, cultural engagement, and networking initiatives, and are conducted only after completing the required internal approval procedures in accordance with the Academy’s policies.
• The Academy recognises the role of such student-led platforms in fostering a supportive learning environment, encouraging student participation, and promoting meaningful interaction among the diverse international student community at Stanfort Academy.

Funding and Resource Management

SASC operates with funding allocated by the Chief Executive Officer (CEO) of Stanfort Academy. All funding requests must be submitted through a formal budget proposal by the SASC founding members prior to any event or activity. The proposal must outline the purpose of the activity, itemised estimated costs, and expected outcomes. Approval is granted at the sole discretion of the CEO.
Once approved, all expenditure must be carried out strictly in accordance with the approved budget. SASC members are required to maintain a record of all expenses incurred and submit a post-event expenditure report to the CEO or designated management representative upon completion of each activity.
This funding supports:

• Event logistics and materials
• Venue arrangements and resource procurement
• Promotional activities and marketing materials
• Any additional support needed for student-led initiatives