Foundation Diploma for Higher Education

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Duration:

6 Months

Award by:

Stanfort Academy

OBJECTIVES:

This programme aims to help aspiring students to build a sound foundation for their higher education and allow students to gain confidence. Upon completion of this programme, students will be equipped with a range of basic knowledge and skills that will enhance their competencies in areas for business and hospitality fields. Students will then learn to apply these knowledge and skills appropriately. There are 5 modules and are as follows:

• Fundamental of Customer Relationship
• Introduction to Hospitality
• Fundamental of Business Management
• Academic Presentation Skills
• Fundamental of Business Communication

 

LEARNING OUTCOME:

1. FUNDAMENTAL OF CUSTOMER RELATIONSHIP

At the end of this, students will:

  • Understand how customer service can contribute in achieving organizational objectives
  • Know how to provide a satisfying service that meets the customers’ needs
  • Understand the factors that contributes to a excellent relationship with customers
  • Understand the problems faced in customer relationship
  • Know how to handle and generate solutions for different types of customer-related problems effectively

2. INTRODUCTION TO HOSPITALITY

At the end of this module, students will:

  • Have an overview of the hospitality industry
  • Understand the characteristics and factors that will affect the industry
  • Understand the importance of service
  • Be equipped with fundamental skills required to excel in the industry

3. FUNDAMENTAL OF BUSINESS MANAGEMENT

At the end of this module, students will:

  • Understand the nature and purpose of businesses and the resources required
  • Understand the importance of business management
  • Understand the basics of managing a business and its structure
  • Know the business objectives and the perspectives of stakeholders
  • Understand the major roles in business organisations
  • Be equipped with basic management skills

4. ACADEMIC PRESENTATION SKILLS

At the end of this module, students will:

  • Understand the significance of Public Speaking.
  • Be equipped with formal figure of speeches that can be used in presentations
  • Know how to present their ideas and speak clearly and formally
  • Understand the various presentations’ techniques.
  • Understand the things required for an excellent presentation such as effective application of visual aids
  • Know how to use Microsoft Word and PowerPoint confidently

5. FUNDAMENTAL TO BUSINESS COMMUNICATION

At the end of this module, students will:

  • Be equipped with professional vocabulary that can be used for communication
  • Be able to be aware of their values, dispositions and communication style through their personal and professional communication
  • Be able to understand preparation of memo, letters and email strategies in their communications with global audience.
  • Overall be more confident in communicating professionally

TEACHER-STUDENT RATIO is 1:30

Course Outcomes Foundation Diploma
Duration Full-time: 6 Months
Mode of delivery Classroom based teaching
Awarding Body Stanfort Academy

Entry requirements

Minimum Age 16 years
Academic qualification Completed GCE O’level or its equivalency in the respective home country
Proficiency Level Obtain at least 50% marks in Stanfort Academy English Language Placement Test (equivalent to IELTS 5.0 in reading and writing)

ASSESSMENT MODE

  • WRITTEN TEST / PRESENTATION / CLASS TEST / ASSIGNMENT / SITUATIONAL TRAINING

ASSESSMENT WEIGHTING

  • EXAMINATION: 60%
  • PRESENTATION/ CLASS TEST/ ASSIGNMENT/ SITUATIONAL TRAINING: 20%
  • PARTICIPATION: 10%
  • BEHAVIOUR: 10%

ASSESSMENT GRADING CRITERIA

  • High Distinction (HD) – 80 Marks and Above
  • Distinction (D) – 70 to 79
  • Credit (C) – 60 to 69
  • Pass (P) – 50 to 59
  • Fail (F) – 49 Marks and below

AWARD CRITERIA

  • Attain Minimum “Pass” in all modules
  • No outstanding payment due
  • Maintain 75% of Attendance of the course duration
  • Completed ‘Evaluation Form’ to provide feedback

EXPECTED EXAMINATION RESULTS RELEASE DATE

  • 1 month after the examination

EXPECTED AWARD CONFERMENT DATE

  • within 2 months after successful completion of all modules